Return And Refund

Return & Refund Policy

Gobeni Refund & Return policy will only last 7 days.

Terms And Condition Of Return Policy

Customers may return their purchase product if:

-Visible tear & wear on the physical product that is not display on website.
-Visible liquid damage onto physical product.
-Counterfeit products.

To return your product, you should mail your product to [physical add]

Return shipping is your responsibility. We cannot refund shipping costs. Any refund issued will be reduced by the amount you paid to return the item and depending on where you live, the time it may take for your exchanged product to reach you may vary.

Terms & Condition Of Refund Policy

Customers may return their purchase product if:
-Parcel not delivered on intended date and place
-Parcel is empty

Please note that products with custom design is STRICTLY not refundable.

To qualify for a return, your item should be in its original, unopened condition. It must not have been used or damaged and furthermore a receipt or proof of purchase must be included as well.

Evidence Submission

To be eligible for a return or refund, customers must provide clear photographic or video proof demonstrating the issue. This evidence should clearly show product defects, damages, or other problems. Additionally, photos of the parcel’s packaging (both inside and out) are required.

Upon receipt and inspection of your returned item, we will send you a text message via WhatsApp to confirm its arrival. You will also be notified of the refund status, whether approved or rejected. Your refund will be processed within 7 business days of approval and will be returned to the original payment method.

Late or missing refunds

If you’re still waiting for your refund, please check your bank account first. If the refund isn’t there, contact your credit card company. They may need additional time to process the refund.

If you haven’t received it from your credit card company, please contact your bank. There might be a processing delay.

If you’ve done all of this and you still have not received your refund yet, please contact us at gobeniproducts@gmail.com.

Contact us at gobeniproducts@gmail.com for questions related to refunds and returns or click on OurChatBox that links to our Whatsapp number directly.